Case Study · E-commerceDirect-to-Consumer Brand• 2-Week Deployment

24/7 AI Customer Support Triage & Order Lookup

Handles WISMO (Where Is My Order?) tickets instantly 24/7, pulling tracking details from carrier APIs while preserving human escalation paths.

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Results

65%

Ticket Deflection

12 sec

Avg Resolution

4.8/5

CSAT Score

✦65% ticket deflection without human intervention

The Challenge

Support inbox was overwhelmed with 'Where is my order?' and refund queries, causing 24-hour response delays.

The Approach

We integrated a smart customer support agent connected to Shopify API that answers order status queries, issues return labels, and routes complex cases.

65% instant automated ticket resolution
Direct Shopify order & tracking lookup
Automated return label generation
Zendesk & Gorgias integration

Tech Stack

Node.jsShopify APIZendesk APIOpenAI GPT-4o-mini

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This was built as part of our AI Customer Support Automation work for the E-commerce & Retail sector.

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